Sandra Sproat takes the limelight in the next part of our series "Getting to know our Business Support Team"...
What do you do at Stan Sherlock Associates?
I've worked here for almost 22 years, so I have my finger in many pies! As office manager, I work closely with Bobby and Emma Sherlock and we all try to maintain a happy environment for the staff. My secondary role has been described as 'office mum' which is quite an honour!
What do you enjoy most about being a member of the business support team?
I enjoy seeing cases through from start to finish.I get a real buzz from problem solving and love to make the experience, for our clients, as smooth as possible. If we do encounter any hurdles during the process, I like to make sure they are sorted without troubling our clients, so the stress of life finances stays firmly with us and not with them.Our support team is amazing, and we all help each other out if one of us needs a hand.
What has surprised you the most about working in Financial Services?
The complexity of some of the products and procedures and the realisation that it needs an expert to guide clients through the journey; be that mortgages, investing, or having the right pension. Our advisers have a wealth of knowledge and really know their stuff so our clients can be confident that they are in the best hands.
Describe yourself in 3 words?
Caring – Clumsy – a worrier!
Would your family use the same three words?
If you had to be shipwrecked on a deserted island, but all your human needs—such as food and water—were taken care of, what two items would you want to have with you?
A big box of photo albums – I love looking at old photos and enjoying the memories. A radio with a lifetime supply of batteries – I couldn't live without music.
If you could choose any super power what would you choose and why?
I would love to be able to fly. Imagine the exhilaration, clean air and peace up there! No pollution or traffic jams.
How can you help me?
I will do my very best to help in any way I can. Our clients are what our business is built on so you are very important to us. We want to look after you and give you confidence in our ability to take care of all your financial needs. If an adviser is busy with another client or away from the office, I will do everything I can to assist and answer any queries you may have. My experience in the industry means that I can help to progress a case efficiently knowing the best way to tackle any problems that might crop up.