Full Description of Position

This role is a customer-facing role. You would be one of the first people our clients hear or see. You will be expected to build a good rapport with a client and know how to make them feel looked after.

With development, training and support you will be expected to:

• Understand our filing and saving system
• Use our scanners
• Receive and document incoming and outgoing post
• Pay money in and out of our clients' accounts
• Open and close accounts
• Open and close the YBS and SSA office
• Update YBS pass books
• Answer the phone in a professional manner
• Contact clients on behalf of our advisers
• Input adviser appointments
• Deal with clients face to face

Salary
£10,500 per annum (salary increases with responsibility and ability).

Working Week
35 hours per week. Monday to Friday from 9.00 a.m. to 5.00 p.m.

Future Prospects
We work in a busy and progressive environment where opportunities to grow and develop are always offered to current members of the team first. If you are passionate about a project or want to learn more, we would do our best to help you progress.

Qualifications Gained
Training to be provided and expected Apprenticeship duration.

This is an entry-level position, and therefore no experience is required. However, the following is preferred:

• GCSEs or equivalent qualifications required
  
• Experience in a customer-facing role.
• Experience delivering excellent customer service.
• Good telephone manner.
• A keen interest in improving and building on current successful systems.
• Experience working on different Microsoft applications such as Teams, Excel, Outlook and Word.
• Ability to effectively carry out instructions and follow a process
• Ability to work using your own initiative